|
 How
to Contact Us?
How
to Place an Order?
Do
I get a Confirmation about my order?
Payment
Methods
Do
I have to pay Taxes?
Shipping
Information/Charges
How
do I track my Order?
I
didn't receive the item I have ordered
Returns
& Exchanges
Stringing
/ I am not sure what tension I should select?
Price
Matching Policy (Racquets Only)
Warranty
Information
If you have questions that are not answered on this page, please
give us a call at (949) 559-0300, and we will be happy to assist
you.
Contact
Us
Irvine Tennis
5394 Walnut
Irvine, CA 92604
support@irvinetennis.com
Back
to the Top
You
can order by:
1) Shopping Cart (24/7)
2) Order by the Telephone 9-6 pm. PST
3) Order by Fax 24 hours
We
recommend that you place your order using the shopping cart system;
You can order 24 hours around the clock, more convenient, and more
importantly it reduces errors. Your Shopping Cart order is automatically
download directly into our computer system. Of course, if you have
any questions about which racquet would suit you best, or you do
not feel comfortable ordering over the Internet, please feel free
to call our store location.
Telephone
Order
Call us to place an order (949) 559-0300
Fax
Order: (949) 559-6972
If you feel uncomfortable ordering on-line, then you can fax your
order. Click-on the form below. To Print the order form, click-on
the printer icon. Complete the form and fax it.
For
Fax Order Form Click Here
Back
to the Top
Payment
Method
Credit
Card: Visa, Master Card or Discover Card
U.S. Money Order
Personal U.S. Check
Back
to the Top
Taxes
U.S. Shipments: State Sales Tax only applies if your package is
being shipped to an address in California, in which case a tax of
7.75% will be added to your order.
Back
to the Top
Order
Confirmation
All Shopping Carts orders are confirmed by E-mail.
All in stock merchandise is shipped within 24 hours.
You will be notified if an item is out of stock.
Your Credit Card is not processed until order is ready to be shipped.
Order
confirmations are intended to notify the customer the order has
been received. We stock all the items offered on our site. We do
not backorder out of stock items. Customers are responsible for
shipping costs.
Back
to the Top
What
happens if the Irvine Tennis ships an item incorrectly?
If we shipped the wrong item we will ship your correct order right
away at our expense. The incorrect item needs to be returned via
US Postal Priority Mail. Upon arrive we will credit the return shipping
cost. Do not use Express service to return items.
Back
to the Top
Shipping
Information
Domestic
Rates
Customers are responsible for all shipping costs including returns
or exchanges.
|
Your Order Value
|
UPS
Standard Ground Charges
|
UPS
2nd Day Air Charges
|
UPS
Next Day Air Charges
|
|
$0-49.99
|
$8.50
|
$20.25
|
$32.25
|
|
$50-99.99
|
$9.75
|
$23.25
|
$34.25
|
|
$100-249.99
|
$10.50
|
$26.50
|
$35.50
|
|
$250-500
|
$12.50
|
$28.25
|
$37.25
|
|
$500+
|
FREE
|
$30.95
|
$39.95
|
|
Free
Shipping
For orders of $500 or more we offer FREE SHIPPING. No need to factor
in shipping charges for Ground Service at the end of your order.
(Please note: Two-Day and Next-Day Air service are not included
in the free shipping offer for orders of $500 or more.)
UPS
Ground Service
Standard orders will be processed (pending credit card approval)
in 1-2 business days. A business day is Monday though Friday, except
holidays. Customers can expect delivery 3-5 business days after
the order is processed.
UPS
2nd Day Air
2nd-Day Air orders will be processed (pending credit card approval)
in 1-2 business days. A business day is Monday though Friday, not
including holidays. Customers can expect delivery 2-3 business days
after the order is processed.
UPS
Next Day Air
We can begin delivery on overnight orders quicker and later than
most online services. Just call before 8 p.m. EST, and in most cases,
we'll ship your order that same day (pending credit card approval)
for delivery the following business day. A business day is Monday
though Friday, not including holidays.
For
International orders please call us.
Back
to the Top
Returns & Exchanges
In general, returns can be made within 30 days of purchase. Returned merchandise must be in resalable condition with all included packaging and documentation. Refunds are offered on all products with the exception of shoes, shoes may be returned for a store credit or exchange only. All refunds are for merchandise and applicable tax only, shipping charges are non-refundable. We reserve the right to refuse any return at our discretion.
The following guidelines must be followed for all returns:
- Enclose the original packing slip along with all packaging
- The return should be carefully packed to avoid damage. Customer is responsible for return shipping charges.
- Upon receipt of your return, we will either refund the purchase price (excluding shoes) or exchange sizes and return the items to you.
- Sorry, but we cannot accept items returned more than 30 days after invoice date.
Back
to the Top
Return
Address
Irvine Tennis
5394 Walnut
Irvine, CA 92604
Stringing
All Racquets are custom strung to your specifications. If you do
not specify the tension for your racquet then we will use the recommended
tension by the manufacturer. For a limited time we are offering
Free racquet stringing except for In-Store Sales. String life is
not guaranteed. String life depends on the playing style, string
tension, the string pattern and the stiffness of the racquet. String
breakage is not refundable do to "Pinching";Customers
are responsible for shipping.
Back
to the Top
Racquet
Price Matching
We will gladly meet the racquet prices of our Internet competitors!
However, we must be able to verify the lower price. If Irvine Tennis
cannot confirm a the lower price, our price will stand. Simply give
us a call and inform our staff you found a better price from another
source. We will honor the lower price if the following criteria's
are met. This policy applies to exact (including color) models with
manufacturer warranties, in stock availability (must have the correct
size), must be an authorized dealer and does not apply towards closeout
items or stock clearance, or a membership prices. We reserve the
right to confirm lower prices before we finalize the sale.
Back
to the Top
Warranty
Information
All
racquet manufacturers provide a full one-year warranty against manufactured
defects. If a racquet purchased from our Company appears to have
a defect, the racquet must be returned to the manufacturer for inspection.
The final decision concerning replacement will be made by the manufacturer
not by Irvine Tennis. If we send in the racquet for the replacement
process will take 4-5 weeks. Several manufacturers including Wilson
and Prince allow the customer to deal direct, reducing the the replacement
process to 2-3 weeks and saving money on shipping. Head is the only
manufacturer that will not ship directly back to the customer.
Prince
Customers can call Prince direct and the handle the return process.
Prince will give you a RA # to placed on the outside of the package
to track the return.
Wilson
Customers can call Wilson direct and the handle the return process.
Wilson will give you a RA # to placed on the outside of the package
to track the return.
Yonex
The customer needs to call us to setup the warranty return; We will
call Yonex and get a RA # that is to be placed on the outside of
the box. We will setup the warranty process to have the racquet
shipped directly back to you, from Yonex.
Prince
Sports
One Sportssytem Plaza
Bordentown NJ 08505
800-283-6647
Wilson
Customer Returns
Freeport Center, Bldg. F-13
Clearfield UT 84016
800-272-6060
Head
Sports
10220 Old Columbia Rd
Columbia MD 21046
800-HEAD-USA
Pro
Kennex
5823 Newton Rd Suite C
Carlsbad CA 92008
800-854-1908
Back
to the Top
|
